Category Archives: smartphones

The Watch

I am in San Francisco so naturally I looked into the Apple Store to see the Watch.


The poor old Apple Store is stuck behind a crane and a lot of fencing but there was still a good crowd there.


There are watches behind glass, watches you can play with that are firmly attached to the counter, and watches in drawers which you can try on under the guidance of a rep, but which are disabled (the buttons do nothing).

A few observations.

It is a lot of fun. I found it easy to navigate using the main menu (a heap of icons, as you would expect), and zooming/tapping to explore.

There are two physical buttons, the crown and a pushbutton. The pushbutton only does two things (I was told by the rep), one press for the contacts app, press and hold for Apple Pay. Can you configure this? Apparently not.


The crown is a  select button if you push it, zoom (or something app-specific) if you spin it, and Siri if you press and hold.


Most of the features are things you can already do with a smartphone, excepting the fitness sensors of course, but this is on your wrist and therefore handier.

Maps is useful; it might be worth it just for that.


Note that the watch is largely a remote for an iPhone. If you don’t have an iPhone (or it is out of charge) it is not much use. The rep thought it would still tell the time but wasn’t sure.

I tried on a couple of models, one the Sports with a cheapish strap ($400; the base model is $349), and another with a stainless steel band ($700). Both were comfortable and I was especially taken with the stainless steel edition.

There are plenty of things about the gadget that are annoying. The need for daily recharging is one, the dependence on an iPhone is another. However it is elegant and delightful so I imagine all will be forgiven, among the Apple community at least.

How do I buy one? Online only, I was told, and delivery maybe in July.

Why Microsoft is hard to love

Microsoft CEO Satya Nadella stated last week that “We want to move from people needing Windows to choosing Windows to loving Windows. That is our bold goal with Windows.”

It is an understandable goal. Many users have discovered a better experience using a Mac than with Windows, for example, and they are reluctant to go back. I will not go into all the reasons; personally I find little difference in usability between Mac and Windows, but I do not question the evidence. There are numerous factors, including the damage done by OEMs bundling unwanted software with Windows, countless attacks from malware and adware, badly written applications, low quality hardware sold on price, and yes, problems with Windows itself that cause frustration.

There is more though. What about the interaction customers have with the company, which makes a difference to the emotional response to which Nadella refers? Again, Apple has an advantage here, since high margins enable exceptional customer service, but any company is capable of treating its customers with respect and consideration; it is just that not all of them do.

Now I will point Nadella to this huge thread on Microsoft’s own community forums.  The discussion dates from September 10 2014 and the contributors are customers who own Windows Phone devices such as the Lumia 1020. They discovered that after updating their devices to Windows 8.1 they experienced intermittent freezes, where the phone stops responding and has to be cold booted by pressing an emergency button combination (volume down plus power). These, note, are critical customers for Microsoft since they are in the minority that have chosen Windows Phone and potentially form a group that can evangelise this so far moribund platform to others.

The thread starts with a huge effort by one user (“ArkEngel”) to document the problem and possible fixes. Users understand that these problems can be complex and that a fix may take some time. It seems clear that while not all devices are affected, there are a substantial number which worked fine with Windows Phone 8, but are now unreliable with Windows Phone 8.1. A system freeze is particularly problematic in a phone, since you may not realise it has happened, and until you do, no calls are received, no alerts or reminders fire, and so on, so these customers are anxious to find a solution.

Following the initial complaint, more users report similar issues. Nobody from Microsoft comments. When customers go through normal support channels, they often find that the phone is reset to factory defaults, but this does not fix the problem, leading to multiple returns.

Still no official comment. Then there is an intervention … by Microsoft’s Brian Harry on the developer side. He is nothing to do with the phone team, but on 27 October receives this comment on his official blog:

Brian, sorry to hijack you blog again, but you are the only person in MS who seems to care about customers. Can you please advise whoever in MS is responsible for WP8.1 and make them aware of the “freeze” bug that MANY users are reporting (31 pages on the forum below). There has been NO feedback from MS whatsoever in the months that this has been ongoing and it is obviously affecting many users (myself included). If “cloud first, mobile first” is to be a success, you better make the bl00dy OS work properly. Thanks

Harry promises to raise the issue internally. On 12 Nov still nothing, but a reminder is posted on Harry’s blog and he says:

Nag mail sent.  Sorry for no update.

This (I assume) prompts a post from Microsoft’s Kevin Lee – his only forum post ever according to his profile:

I’m sorry we’ve been dark – I work closely with the Lumia engineering team that’s working directly on this. Trying to shed a little light on this…

Beginning in early September we started to receive an increased number of customer feedback regarding Microsoft Lumia 1020 and 925 device freezes. During the last two months we have been reaching out for more and more data and devices to systematically reproduce and narrow down the root cause. It turned out to be a power regulator logic failure where in combination with multiple reasons the device fails to power up the CPU and peripherals after idling into a deep sleep state.

I am pleased to pass on that we have a fix candidate under validation which we expect to push out the soon with the next SW update!

Appreciate your patience.

OK, so Microsoft knows about the problem, has sat back saying nothing while users try this thing and that, but now after two months says it has a “fix candidate”. This is greeted warmly as good news, but guess what? Phones keep freezing, no fix appears, and in addition, there is lack of clarity about how exactly the fix is being “pushed out”.

Two months later, user Shubhan NeO says:

And I broke my Lumia 1020. Not going back to Windows Phone ever ! Switching back to Android ! Here is sneak peek of my phone !


It is not quite clear whether he broke the phone deliberately in a fit of frustration, but perhaps he did as he comments further:

Works ? Seriously ? It hangs 2-3 a day, has stupid support for official apps. So many issue.

I’m done.

Here is another:

I paid the extra £ for a better phone; with a better ’41-megapixel camera’… now to find out that people with cheaper models have not had any freeze problems. Despite peoples comments about this being an aged device, and probably the reason for lack of support, I must add that I only purchased my 1020 ‘NEW’ in July 2014 (which is only 6 months ago). For 3 of those months it has been very unreliable … I am extremely disappointed in how I and everyone else here has been treated by Microsoft.

Read the thread for more stories of frustration and decisions never to buy another Windows Phone.

What are the real problems here? The hardest thing to accept is not the fact of the fault occurring, or even the time taken to fix it, but the apparent lack of concern by the company for the plight of its customers. If Mr Lee, or others from the team, had posted regularly about what the problem is, how they are addressing it, possible workarounds and likely time scales, it would easier for users to understand.

As it is, it seems that this part of the company does not care; a particular shame, as Nokia had a good reputation for customer service.

I post this then as feedback to Nadella and suggest that a cultural shift in some areas of Microsoft is necessary in order to make possible the kind of emotional transition he seeks.

Microsoft’s Lumia 400, the cheapest Windows Phones yet, but what is the brand becoming?

Microsoft has announced the Lumia 435, the first 400-series Lumia and the cheapest Windows Phone yet. The Lumia 532, also just announced, is an upgrade to the Lumia 530 and also pitched at a low-end market.

Lumia 432

The 435 has a dual-core 1.2GHz Snapdragon processor, 1GB RAM and 8GB storage, front-facing camera, back-facing 2MP camera, micro SD slot. 4″ 800 x 480 pixel screen. GPS, wi-fi and Bluetooth. Replaceable battery. Dual-SIM is available.

The 532 has a quad-core 1.2 GHz Snapdragon processor, 1GB RAM and 8GB storage, 5.0MP main camera, front-facing camera, micro SD slot. 4″ 800 x 480 pixel screen. GPS, wi-fi and Bluetooth. Replaceable battery. Dual-SIM is available.

The phones are expected to go on the market in February at a price of around €69 (£53.50) for the Lumia 435 and €79 (61.50) for the Lumia 532.

I like the Windows Phone OS, and these devices look like great value. That said, the last aspirational Windows Phone was the Lumia 1020 in Summer 2013, with its fantastic camera. You would be forgiven for concluding that Microsoft has given up on high-end Windows Phone devices, which is unfortunate for developers since those are the devices likely to deliver more app sales.

If the Lumia brand has become strongly associated with cheap phones it will be hard for the company to convince customers that a high-end device is worth their attention in future.

We may get some phone news soon, linked to the launch of Windows 10; we may hear more at the event on January 21 in New York.

More details here.

Microsoft Band: do you want to track your health? and with a Microsoft device?

Data on human health has immense value. At an individual level, use of that data has the potential to enhance well-being and productivity, to extend life, and in some cases to avert disaster – such as prompting early investigation into a heart condition. In aggregate, more data on human health enables deeper medical research, especially when combined with other data about lifestyle, profession, location, diet and so on. Medicine is big business, so this is a business opportunity as well as (one hopes) a benefit to humanity.

There is also a dark side to this data. The more data an insurance company has on our health, the more likely they are to exclude the conditions we are most likely to suffer (defeating the purpose of insurance) or to ratchet up premiums for worse risks. Do we trust the industry, whether that is the IT industry or the insurance industry, to safeguard our personal data from being used against us?

The value of this data goes some way to explaining the IT industry’s obsession with fitness gadgets, an obsession that seems to go beyond the demand. I tried a Fitbit for several months, a wristband version. It is a great device, and I found the data interesting, but not enough to motivate me to keep the thing charged up and on my wrist, after the novelty wore off.

The reality is that most of us strike a balance between keeping vaguely fit while not allowing health concerns to dominate our lives. Coffee may be bad for you, but it is also a lovely drink; there is no point in extending life if you cannot also enjoy it.

How much health data, then, is too much?

These questions are likely to come to the fore as increasing numbers of health-monitoring devices come our way, especially multi-purpose devices that do health monitoring as one of several useful functions.


Enter Microsoft Band, which the company successfully kept under wraps until a couple of days ago. It’s $199, works with Windows Phone, Android and iOS, and packs in a lot of features, though its 48 hours battery life is too short for my liking (I am hard to please; my plain old watch has a 10-year battery life).

Band hooks into the Microsoft Health platform. There are apps for all three supported phones, and data goes into a cloud service which delivers “intelligent insights” for you. “The more you share with Microsoft Health, the more accurate and helpful your insights will become,” says the blurb. There seems to be a link with Health Vault, a service which provides for sharing of health information with health professionals; of course the company says privacy and security are highly protected.

If I buy one (only available in the US currently) it will be more for its non-health features. Microsoft Band (by linking to your mobile over low-energy Bluetooth) will do calendar alerts, email previews, plain old watch mode (so it is actually a smartwatch), facebook posts, Twitter messages, weather, and (on Windows Phone only), Cortana, Microsoft’s digital assistant.

There is a built-in microphone and you can speak to Cortana on the go. I’ve been trying Cortana since it was was announced at Microsoft’s Build conference earlier this year, and she/it is pretty good. Cortana is not just voice activated search; it is also an example of voice UI, so you can make appointments, take notes, or ask for directions. Its voice recognition and question parsing is impressive, in my experience, though of course not perfect.

As ever I have a developer’s eye on this and I think it is interesting. Voice recognition, touch screen, and semi-permanent link with a smartphone is a powerful combination, if Microsoft opens this up to developers; and I will find it surprising if it does not.

In fact, there are already third-party apps, if you count the Starbucks partnership. You can pair a Starbucks card with Microsoft Band, and pay for coffee with it. The method is rather low-tech: the Band will display a barcode which the Starbucks scanner can read, but still, it beats searching for your card or even pulling out your mobile.

And there is of course the health tracking aspect. There are a ton of sensors here:

  • GPS
  • UV monitor (detect when sunscreen is required)
  • Optical heart rate sensor
  • Gyrometer
  • 3-axis accelerometer
  • “Galvanic skin response”: probably measures electrical conductivity of the skin to assess moisture level
  • Skin temperature
  • Microphone and touch screen

Haptic vibration is used for alerts.


Can Microsoft make a success of the Band and steal a march from Apple, whose Watch (which also does fitness tracking) is coming early next year? Apple’s device will be more beautiful, more expensive, and has more functions; but it will not work so well with Android or Windows Phone.

The big downer with Microsoft Band is that it is US only for the moment. Health Vault is already in the UK so we may see a UK release; the possibilities for global rollout are uncertain.

Foobar2000 goes mobile: funding secured for iOS, Android and Windows Phone versions

Popular free music player foobar2000 is coming to mobile platforms, following a successful community fundraising campaign.


Curiously this is not a Kickstarter campaign even though it looks similar.

The project is the outcome of collaboration between Steve Elkins (known as “Spoon”) who is the creator of dBpoweramp, an excellent audio converter and CD ripper for Windows, and foobar2000’s originator Peter Pawlowski.

The mobile version of foobar2000 will run on iOS 6 or later, on iPhone, iPod and iPad; Android v4 or later on phones and tablets; and Windows Phone 8 and Windows 8.1 tablets, ARM and Intel.

There will be both free and “fully featured premium” versions.

Additional projects for cloud synchronization and backup, and for social interaction built into foobar2000, have not yet received enough funding to proceed, and look unlikely to do so.

Foobar2000 is loved for its speed and efficiency, easy extensibility with plug-ins, and advanced functionality. Its user interface is functional rather than beautiful, though it is also easily customised. I use foobar2000 with a large collection, mostly Flac files ripped from CD, and foobar2000 manages the database transparently and with instant results.

Exactly what features mobile foobar2000 will have is not clear. The best source of public information I can find is this thread which includes input from Spoon. There may or may not be ads in the free versions; the cost of the premium versions is unannounced.

The Microsoft Screen Sharing for Lumia Phones HD10: silly name, nice product

How many committees does it take to come up with a name like Microsoft Screen Sharing for Lumia Phones HD10? Who knows, but the product is a nice one. It lets you project from your phone to any TV with an HDMI input, using the Miracast standard.


Data is transferred to the device via Wi-Fi. You make the connection by tapping your phone on the separate coaster-like plate, which triggers the connection using NFC (Near Field Communication). The coaster talks to the device using Bluetooth.

The neat thing about this arrangement is that the main HD10 device will be close to your TV; it might even plug in at the back, out of sight. The coaster on the other hand can be on a table near your sitting position. You can come into the room, tap the coaster, and then view your photos and videos on the big screen in 1080p HD video quality.

At least, that is the idea as I understand it. Usability is key with this type of gadget, otherwise they do not get used, and this might just have it right.

The coaster thing can also be stacked on the main device as you can see from my blurry picture:


Concerning the name, all your worst fears about Microsoft taking over Nokia have been confirmed. Concerning the device though, all is well. I suppose that is the right way round, but it is really so hard?

Price is $79 / 79€ with availability promised for later this month.

Microsoft’s glowing Lumia wireless charge pad can show alerts, but we get too many

Today Microsoft/Nokia made a number of announcements alongside the IFA show in Berlin, including a new wireless charging pad for its Lumia phones. Here is the new Lumia 830 while wireless charging.


The new pad glows, with the cool feature being that the phone can send alerts to the pad which cause it to flash. This means that if your phone is charging on a table at home, you can see when there is an alert and pick up the phone to check it out.

What can send an alert? I was told that anything which can appear in the slide-down notification area in Windows Phone 8.1 can also send an alert to the pad, though the user can customise which ones are enabled.

The concept is good, but the difficulty is that we receive so many alerts (most of little real importance) that the pad will be constantly flashing, unless you manage to filter it down things that actually matter; maybe missed calls, voice messages and texts?

Asus bets on everything with new UK product launches for Android, Google Chromebook and Microsoft Windows

Asus unveiled its Winter 2014 UK range at an event in London yesterday. It is an extensive range covering most bases, including Android tablets, Windows 8 hybrids, Google Chromebooks, and Android smartphones.


Asus never fails to impress with its innovative ideas – like the Padfone, a phone which docks into a tablet – though not all the ideas win over the public, and we did not hear about any new Padfones yesterday.

The company’s other strength though is to crank out well-made products at a competitive price, and this aspect remains prominent. There was nothing cutting-edge on show last night, but plenty of designs that score favourably in terms of what you get for the money.

At a glance:

  • Chromebook C200 dual-proc Intel N2830 laptop 12″ display £199.99 and C300 13″ display £239.99
  • MeMO Pad Android tablets ME176C 7″ £119 and 8″ ME181 (with faster Z3580 2.3 GHz quad-core processor) £169
  • Transformer Pad TF103C Android tablet with mobile keyboard dock (ie a tear-off keyboard) £239
  • Two FonePad 7″ Android phablets: tablets with phone functionality, LTE in the ME372CL at £129.99  and 3G in the ME175CG at £199.99.
  • Three Zenfone 3G Android phones, 4″ at £99.99, 5″ at £149.99 and 6″ at £249.99.
  • Transformer Book T200 and T300 joining the T100 (10.1″ display) as Windows 8 hybrids with tear-off keyboards. The T200 has an 11.6″ display and the T300 a 13.3″ display and processors from Core i3 to Core i7 – no longer just a budget range. The T200 starts at £349.
  • Transformer Book Flip Windows 8.1 laptops with fold-back touch screens so you can use them as fat tablets. 13.3″ or 15.6″ screens, various prices according to configuration starting with a Core 13 at £449.
  • G750 gaming laptops from £999.99 to £1799.99 with Core i7 processors and NVIDIA GeForce GTX 800M GPUs.
  • G550JK Gaming Notebook with Core i7 and GTX 850M GPU from £899.99.

Unfortunately the press event was held in a darkened room useless for photography or close inspection of the devices. A few points to note though.

The T100 is, according to Asus, the world’s bestselling Windows hybrid. This does not surprise me since with 11 hr battery life and full Windows 8 with Office pre-installed it ticks a lot of boxes. I prefer the tear-off keyboard concept to complex flip designs that never make satisfactory tablets. The T100 now seems to be the base model in a full range of Windows hybrids.

On the phone side, it is odd that Asus did not announce any operator deals and seems to be focused on the sim-free market.

How good are the Zenfones? This is not a review, but I had a quick play with the models on display. They are not high-end devices, but nor do they feel cheap. IPS+ (in-plane switching) displays give a wide viewing angle. Gorilla Glass 3 protects the screen; the promo video talks about a 30m drop test which I do not believe for a moment*. The touch screens are meant to be responsive when wearing gloves. The camera has a five-element lens with F/2.0 aperture, a low-light mode, and “time rewind” which records images before you tap. A “Smart remove” feature removes moving objects from your picture. You also get “Zen UI” on top of Android; I generally prefer stock Android but the vendors want to differentiate and it seems not to get in the way too much.

Just another phone then; but looks good value.

As it happens, I saw another Asus display as I arrived in London, at St Pancras station.


The stand, devoted mainly to the T100, was far from bustling. This might be related to the profile of Windows these days; or it might reflect the fact that the Asus brand, for all the company’s efforts, is associated more with good honest value than something you stop to look at on the way to work.

For more details see the Asus site or have a look in the likes of John Lewis or Currys/ PC World.

*On the drop test, Asus says: “This is a drop test for the Gorilla glass, and is dropping a metal ball on to a pane of it that is clamped down, not actually a drop of the phone itself.”

Review: Kingston HyperX Cloud headset, excellent sound and comfort

Beautifully packaged and presented (strong inner box with outer sleeve) this gaming headset has a real premium feel to it, further enhanced by a high-quality drawstring bag which includes an outer pocket to store the heap of supplied cables and adaptors.


What is a “gaming headset”? Essentially, simply including a microphone is enough for some, though you might expect a gaming headset to be tilted towards a more exciting presentation with deep bass and sharp treble. Personally I favour a neutral presentation since getting an exciting sound is the job of those producing and mastering the audio for the game, not the headset, though an extended frequency response is needed. Fortunately the HyperX Cloud gets this mostly right, which is why it is decent for music as well as games.

“You are now on the way to the ultimate gaming experience,” proclaims the letter on the inner box (though that is all the documentation I could find, save what is printed on the outside of the box itself – you can download a manual from the HyperX site if you want).


But is the claim justified?

Despite the futuristic brand name, this is a traditional over-ear closed-back headset with analogue-only connections. This means you have a jack plug for the headphones and a second jack plug for the microphone. There is also an adapter that combines them to form the four-way jack used by smartphones, tablets, and PlayStation 4. A further cable lets you add an in-line control box with passive volume control, call/answer button and microphone mute. The closed back design means good noise isolation and less disturbance for others in the same room.

Analogue connections are essential for smartphone use, but on a PC it means you are reliant on the quality of the audio out and mic in on the soundcard. The microphone input is often a weak point. You can avoid this by using a USB headset, so don’t get this unless you are confident of the quality of your soundcard. Further, with an analogue headset there are no whizzy virtual effects, no great loss in my opinion.

Here is what you get in the box:


  • Adapter for smartphones and tablets
  • 1m extension cable with inline control box
  • 2m extension cable
  • Aeroplane adapter (for old-style aeroplane seats)
  • Detachable microphone
  • Generous drawstring bag
  • A pair of spare earpads, with a fabric finish in place of the smooth finish on the pre-fitted earpads. Both are comfortable.

The main cable is braided, as is the control box extension, but the other cables are not braided, which is odd.

If you use all the cables you end up with a 4m cable. If you want to use the control box, you end up with a 2m cable. Too long is better than too short, but you might find it getting in the way.

It is a tiny detail, but I would have liked colour coding on the floating jack sockets, to match the colour coding on the plugs. The sockets are marked if you look closely but it is easy to connect them wrong.

Another slight nit is that the socket for the detachable microphone has a small cover that I will probably lose. I would prefer this to be a hinged flap.

The control box is OK but not up to the standard of the rest of the kit.


The microphone mute button is stiff and awkward, and the volume control feels cheap. Both worked fine though.

The good news is that sound quality is exceptional. There is a real three-dimensionality to the sound, which together with extended frequency response (15Hz to 25,000 Hz is claimed) makes for a great experience.

Compared to the very best (and generally more expensive) headphones the HyperX is slightly coarse, and the tone is slightly weighted towards the bass, but I find the headset fine for music (especially pop/rock; they are less suitable for classical) as well as gaming, and for the money this is one of the best I have heard.

The headset is comfortable enough that I can happily wear them for a long session, whether gaming or music.

The microphone is also reasonable quality, with a high enough output for my PC soundcard to get decent volume though with some hiss. It is good enough for uses like Skype, dictation software and so on as well as gaming.

Overall I recommend this headset, if you are looking for an analogue rather than a USB connection. It is well made, well presented, and ticks the two most important boxes: comfort and sound quality.

More details on the HyperX site here.

Review: Sony SRS-X9 high-resolution network music player

Sony’s top of the range wireless speaker grabbed my attention because it is not just a Bluetooth and Apple AirPlay speaker, but also the entry-level device in Sony’s push for high resolution audio, billed as better than CD quality. Get all the ducks in line, and you can play DSD (the format of SACD) downloads directly through this device, or high-resolution PCM at up to 32-bit/192kHz. It has the speaker technology to go with it too: sub-woofer for deep bass (within the limitations of a small box), and super tweeters for extended high frequencies up to a rumoured 40kHz, though I cannot find detailed specification from Sony. Note that this is well beyond what humans can hear.


In the box you get the wireless speaker, remote, polishing cloth, mains cable, two odd little sticks which, it turns out, are tools for removing the front grille, and a couple of short leaflets in multiple languages.


The remote has functions for power, input selection (Network, Bluetooth, USB-A, USB-B or analogue audio in), volume, mute, play/pause and skip.


This unit is flexible to the point of confusion. Here are the ways you can play back music:

  • Apple AirPlay: play from iTunes over an wired or wireless network using Apple’s proprietary protocol.
  • Bluetooth from Bluetooth-enabled devices such as smartphones or tablets. Uses A2DP (Advanced Audio Distribution Protocol) for best quality.
  • From a DLNA-compliant music server on your network. Sony’s free Media Go will do, but there are quite a few of these around.
  • Audio in using an old-fashioned 3.5mm jack cable.
  • Direct attached USB storage. I had limited success with this, but did manage to play some FLAC files from a USB stick. It is designed for just a few files.
  • Direct USB connection to a PC or Mac. In this mode the unit is a USB DAC. This is how you get the very best quality.


Supported formats are MP3, AAC, WMA, WAV, FLAC, and DSD via USB after firmware update. ALAC (Apple lossless) is not listed, but an Apple lossless file I created played fine from a USB stick, from which I conclude that it supports that too.

So how is the out of box experience? The first thing you notice is that this thing is heavy – 4.6kg. Despite its relatively small size (about 430 x 133 x 125mm) it is not all that portable; I mean, you can move it about if you like, but as well as the weight there is no handle and it should be moved with care; it is also mains-only.

The introductory manual gives you several ways to get started. It covers only wi-fi connection; if you want to use a wired network, Bluetooth or USB connection, you are referred to the online manual here. Otherwise, you are offered instructions for iOS, Android, PC or Mac. I have a Sony Xperia (Android) smartphone so I took that option; possibly a mistake.

I tried to follow the setup guide. I have a Sony Xperia (Android) smartphone. I downloaded the recommended SongPal app and successfully paired the phone with the speaker with NFC (tap to connect). The app prompted me to enter my home wifi password, but I was not successful; it just did not want to connect and kept on prompting me. I got hold of an iPhone, tried SongPal on that and was able to connect. Odd.

Once up and running it was time to play some music. I was able to play direct from the phone (Bluetooth streaming) without any problem. My results with DLNA were mixed. I have Logitech Media Server on the network which supports DLNA. Bizarrely, this usually shows up as a source when using the Android SongPal, but not when using the iOS SongPal. It worked at first, but then I started getting “Playback failed”. I had better luck with Windows Media Player over DLNA, and also Sony’s own Media Go.

That said, even when it is working I don’t much like the DLNA option. There is no search option and if you have a lot of music you do endless scrolling. This seems to be a feature of DLNA rather than the fault of SongPal, and a reason why it will never catch up with iTunes/AirPlay or Sonos.

SongPal also supports various apps such as Tunein (internet radio), Music Unlimited and Deezer. You can also add apps such as Google Play. This is a tad confusing though. Tunein seems to be built-in; you can select a radio station, play, turn off your smartphone and it keeps going. Choose Google Play though and it plays over Bluetooth from your phone; disconnect the phone and the music stops.


Since Tunein appears to be baked it, it is a shame that you cannot use the radio from the remote without needing SongPal.

If SongPal is not working for you, or if you have a non-supported phone such as Windows Phone, you can connect over the network. The manual suggests that you do a direct connection to a PC using an Ethernet cable, in which case the unit will likely show up in a web browser on However if you connect the Ethernet cable to a switch (such as a socket on the back of your broadband router) it will show up on whatever IP number is allocated by the router; you can find it by looking at DHCP allocations, a bit tricky. There is also a WPS button for instant connection if your wireless router supports it (mine is disabled for security reasons).

Wireless configuration through a web browser, once you get there, is really easy. You can even set a fixed IP address if you want. However, the browser configuration does NOT give access to all the features of the unit; it is mainly for network configuration. The SongPal app has additional settings, including EQ, a setting called ClearAudio+ which does who knows what, and DSEE HX which is meant to enhance lossy audio files such as MP3. That’s unfortunate; not everyone uses iOS or Android. That said, SongPal is not much fun to use anyway so you are not missing too much.


Once the unit was up and running I tried a few other modes. I ran up Apple iTunes and tried AirPlay, which works great, though with the usual AirPlay annoyance of a pause when connecting. When using AirPlay, you can use the pause, next and back buttons on the supplied remote. These don’t work in all modes, another point of confusion.

What about playing high resolution music or DSD? I was excited about this possibility so keen to get it working. I even have some DSD downloads to try. Discovering how was a bit of an adventure. You need to do two things.

First, update the firmware, by connecting over wifi and using the otherwise undocumented update button on top of the unit (check Sony’s site for full instructions). You need at least firmware

Second, find and install the Hi-Res Audio Player for PC or Mac on Sony’s site. Third, get a USB cable (not supplied) and connect it to a PC.

The downloads to get this working are here.


I was rewarded with excellent sound quality, though the audio player software is basic. On my DSD downloads I could see, for example, 2.8MHzs DSF indicated, and the configuration offered “DSD Native”, so I believe this thing really is a DSD DAC (though who knows, it may convert to PCM internally).


Once connected in this way, you can also set it as the output for other audio software such as Foobar 2000 or iTunes.

The sound

What of the sound though? The SRS-X9 has seven speakers: 1 sub-woofer, two midrange, two tweeters and two super-tweeters. This means you get mono for the lowest frequencies, but that it not really a disadvantage as low frequencies are not directional and you don’t get much stereo image with this box anyway.

In addition, there are two passive bass radiators.


As you would expect from a unit at this price (nearly £600 in the UK) and with some audiophile pretensions, the sound is very good. In its class – as a single box wireless speaker – it may be the best I’ve heard. It easily beat a Squeezebox Boom, sounding both bigger and cleaner. I also thought it had the edge over an Audyssey Lower East Side Audio Dock Air, which is another AirPlay speaker with good sound, though the Audyssey offers deeper bass.

The SRS-X9 does go relatively deep though, and the bass is clean whereas the Audyssey tends to boom a little.

The sound is not faultless though. It is a touch bright and can get a little strident at higher volumes. Vocals can have slightly exaggerated sibilance. Stereo imaging, as mentioned above, is poor, thanks to the close proximity of left and right speakers. The sound is exceptionally clean, which is hardly a fault, but worth noting if you like to get down and boogie; you might find the SRS-09 overly clinical.

These are reasons why the SRS-09 will not replace a traditional home stereo for me. I also like having separate speakers either side of my PC screen, so this is not perfect for that role.

HOWEVER as a minimalist and good-looking single box speaker this is excellent; perfect for a sitting room if you do not want the clutter of a traditional home stereo, or for somewhere else round the house where you want high quality music.

The sound over USB is best, and ideally I would suggest parking a Mac Mini or similar small computer next to it and using it that way. On the other hand, AirPlay also works well and in conjunction with Apple’s Remote app this is a convenient solution. Bluetooth can be handy too.

A few other notes. Sony has gone for an understated design, and the buttons on top of the unit are completely flat and in fact mostly invisible unless you hover your hand close by – it uses a proximity sensor. Clever, but easy to hit a button by accident if you are repositioning the device.

The appearance is glossy black, looks nice but gets dusty easily. Sony supplies a little black cloth for polishing. Unfortunately the super tweeters on top are surrounded with a slightly sticky area which attracts dust and is hard to clean; this might bother you if you are meticulous about such things.

The front grille can be removed with two supplied magnetic tools; Sony says this give a “more dynamic sound” though the difference is not great.


It is a shame that there is no audio output port, neither for headphones, nor for external speakers. You cannot use this as a DAC for another stereo system, for example.

An S/PDIF optical digital input would also be handy, as this is more universally compatible than USB for wired digital input.

Other weak points are the fiddly setup, reliance on a mobile app for some settings, general unreliability of DLNA, and some problems which mysteriously disappear when you turn off and on again (with so many input options it is not surprising that the Sony gets confused sometimes).

Conclusion? There is a ton of technology packed into this box and it does sound good. I like the option to play back native DSD even though it is all a bit mad; it is doubtful that the inaudible higher frequencies really make any difference, and there are compromises elsewhere such as the mono sub-woofer and limited stereo image that more than outweigh any benefit from high-resolution (a controversial subject). Never mind though; Sony has taken trouble over the sound and it shows.

Good points

  • Flexible streaming options
  • High quality sound, exceptionally clean
  • Compact, minimalist design
  • Smooth AirPlay support
  • Support for hi-res PCM and DSD audio files when connected via USB

Bad points

  • Dependence on iOS or Android apps for some features, no support for Windows Phone
  • No headphone socket
  • No audio output for connection to other hi-fi kit
  • No S/PDIF optical digital input
  • Limited stereo image and sound too bright on some material


  • Size: 430x133x125mm
  • Weight: 4.6Kg
  • Power consumption: 50w
  • Power output: unknown though Amazon quotes “154w”
  • Frequency response: Sony quotes “45Hz to 40kHz”.
  • Drive units: 1 sub-woofer, 2 passive bass radiators, 2 midrange units, 2 tweeters, 2 super-tweeters
  • Streaming support: Bluetooth audio, AirPlay, DLNA