Tag Archives: nokia

Nokia 8: a phone from the new Nokia brand that you might actually want

This morning I attended Nokia’s press breakfast here in Berlin, where the main product on show is the Nokia 8 smartphone. It is not quite a new launch – there was an event in London a couple of weeks ago – but it was my first look at HMD’s first flagship device.

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HMD Global Oy was founded in May 2016 as a new company to exploit the Nokia smartphone brand. The company is “owned by Smart Connect LP, a private equity fund managed by Jean-Francois Baril, a former Nokia executive, as well as by HMD management,” according to the press release at the time. Based in Finland, the new company acquired the right to use the Nokia trademark on smartphones as well as “design rights relating to Microsoft’s Feature Phone Business” (what feature phone business, you may ask).

HMD made the decision to market a pure Google form of Android. I find it intriguing that a Nokia-branded smartphone was once powered by Symbian, then became a Windows device, and now has Google deeply embedded. The two companies are now “joined at the hip,” according to an HMD spokesperson this morning. Though it is a rather unequal relationship, with HMD having fewer than 500 employees and relying on outsourcing for much of its business.

A UK release of the Nokia 8, together with operator deals, will be announced on September 6th, I was told. The unsubsidised price might be around £600 (or Euros, the currencies being of nearly equal value in these Brexit days).

So why might you want one? Well, it is a decent phone, based on an 8-core Qualcomm Snapdragon 835 chipset, 2560 x 1440 display, 4GB RAM, 64GB storage, up to 256GB MicroSD, fingerprint reader and so on.

There are a couple of special features. The most obvious is that both front and rear 13MP cameras can be used simultaneously, enabling what Nokia inevitably calls “bothies”.

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Is this a feature worth having? It is problematic, partly because taking good selfies is difficult without a selfie stick which most of the time you do not have with you, and partly because the view behind you is typically less interesting than the view you are trying to photograph.

I am not sure whether this matters though. It is a distinctive feature, and in a crowded market this is important.

I am more interested in another feature, called OZO audio. OZO is a professional cinema camera made by Nokia and the system in the phone is based on OZO surround sound algorithms. The phone has three microphones, and using OZO you can apparently capture a simulated surround effect even though the output is two-channel.

Although it seems counter-intuitive, I do believe in the possibilities of simulated surround sound; after all, we only have two ears. OZO works in conjunction with the phone’s video camera so you can capture more atmospheric audio. The demo was impressive but this is something I will need to try for myself before forming a judgement.

The other aspect of the Nokia 8 which is attractive is the company’s attitude towards Android modifications and bundled apps. Essentially, you get Android as designed by Google, plus Google apps and not much else. Operators will not be able to bundle additional apps, I was told (though I am not sure I believe it).

While I do not like the way Google constantly gathers data from users of its software, I do think that if you are going to run Android, you might was well run it as designed, rather than with additional and often substandard “enhancements”.

I hope to do a full review and will look carefully at the audio performance then.

Why Microsoft is hard to love

Microsoft CEO Satya Nadella stated last week that “We want to move from people needing Windows to choosing Windows to loving Windows. That is our bold goal with Windows.”

It is an understandable goal. Many users have discovered a better experience using a Mac than with Windows, for example, and they are reluctant to go back. I will not go into all the reasons; personally I find little difference in usability between Mac and Windows, but I do not question the evidence. There are numerous factors, including the damage done by OEMs bundling unwanted software with Windows, countless attacks from malware and adware, badly written applications, low quality hardware sold on price, and yes, problems with Windows itself that cause frustration.

There is more though. What about the interaction customers have with the company, which makes a difference to the emotional response to which Nadella refers? Again, Apple has an advantage here, since high margins enable exceptional customer service, but any company is capable of treating its customers with respect and consideration; it is just that not all of them do.

Now I will point Nadella to this huge thread on Microsoft’s own community forums.  The discussion dates from September 10 2014 and the contributors are customers who own Windows Phone devices such as the Lumia 1020. They discovered that after updating their devices to Windows 8.1 they experienced intermittent freezes, where the phone stops responding and has to be cold booted by pressing an emergency button combination (volume down plus power). These, note, are critical customers for Microsoft since they are in the minority that have chosen Windows Phone and potentially form a group that can evangelise this so far moribund platform to others.

The thread starts with a huge effort by one user (“ArkEngel”) to document the problem and possible fixes. Users understand that these problems can be complex and that a fix may take some time. It seems clear that while not all devices are affected, there are a substantial number which worked fine with Windows Phone 8, but are now unreliable with Windows Phone 8.1. A system freeze is particularly problematic in a phone, since you may not realise it has happened, and until you do, no calls are received, no alerts or reminders fire, and so on, so these customers are anxious to find a solution.

Following the initial complaint, more users report similar issues. Nobody from Microsoft comments. When customers go through normal support channels, they often find that the phone is reset to factory defaults, but this does not fix the problem, leading to multiple returns.

Still no official comment. Then there is an intervention … by Microsoft’s Brian Harry on the developer side. He is nothing to do with the phone team, but on 27 October receives this comment on his official blog:

Brian, sorry to hijack you blog again, but you are the only person in MS who seems to care about customers. Can you please advise whoever in MS is responsible for WP8.1 and make them aware of the “freeze” bug that MANY users are reporting (31 pages on the forum below). There has been NO feedback from MS whatsoever in the months that this has been ongoing and it is obviously affecting many users (myself included). If “cloud first, mobile first” is to be a success, you better make the bl00dy OS work properly. Thanks

Harry promises to raise the issue internally. On 12 Nov still nothing, but a reminder is posted on Harry’s blog and he says:

Nag mail sent.  Sorry for no update.

This (I assume) prompts a post from Microsoft’s Kevin Lee – his only forum post ever according to his profile:

I’m sorry we’ve been dark – I work closely with the Lumia engineering team that’s working directly on this. Trying to shed a little light on this…

Beginning in early September we started to receive an increased number of customer feedback regarding Microsoft Lumia 1020 and 925 device freezes. During the last two months we have been reaching out for more and more data and devices to systematically reproduce and narrow down the root cause. It turned out to be a power regulator logic failure where in combination with multiple reasons the device fails to power up the CPU and peripherals after idling into a deep sleep state.

I am pleased to pass on that we have a fix candidate under validation which we expect to push out the soon with the next SW update!

Appreciate your patience.

OK, so Microsoft knows about the problem, has sat back saying nothing while users try this thing and that, but now after two months says it has a “fix candidate”. This is greeted warmly as good news, but guess what? Phones keep freezing, no fix appears, and in addition, there is lack of clarity about how exactly the fix is being “pushed out”.

Two months later, user Shubhan NeO says:

And I broke my Lumia 1020. Not going back to Windows Phone ever ! Switching back to Android ! Here is sneak peek of my phone !

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It is not quite clear whether he broke the phone deliberately in a fit of frustration, but perhaps he did as he comments further:

Works ? Seriously ? It hangs 2-3 a day, has stupid support for official apps. So many issue.

I’m done.

Here is another:

I paid the extra £ for a better phone; with a better ’41-megapixel camera’… now to find out that people with cheaper models have not had any freeze problems. Despite peoples comments about this being an aged device, and probably the reason for lack of support, I must add that I only purchased my 1020 ‘NEW’ in July 2014 (which is only 6 months ago). For 3 of those months it has been very unreliable … I am extremely disappointed in how I and everyone else here has been treated by Microsoft.

Read the thread for more stories of frustration and decisions never to buy another Windows Phone.

What are the real problems here? The hardest thing to accept is not the fact of the fault occurring, or even the time taken to fix it, but the apparent lack of concern by the company for the plight of its customers. If Mr Lee, or others from the team, had posted regularly about what the problem is, how they are addressing it, possible workarounds and likely time scales, it would easier for users to understand.

As it is, it seems that this part of the company does not care; a particular shame, as Nokia had a good reputation for customer service.

I post this then as feedback to Nadella and suggest that a cultural shift in some areas of Microsoft is necessary in order to make possible the kind of emotional transition he seeks.

The Microsoft Screen Sharing for Lumia Phones HD10: silly name, nice product

How many committees does it take to come up with a name like Microsoft Screen Sharing for Lumia Phones HD10? Who knows, but the product is a nice one. It lets you project from your phone to any TV with an HDMI input, using the Miracast standard.

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Data is transferred to the device via Wi-Fi. You make the connection by tapping your phone on the separate coaster-like plate, which triggers the connection using NFC (Near Field Communication). The coaster talks to the device using Bluetooth.

The neat thing about this arrangement is that the main HD10 device will be close to your TV; it might even plug in at the back, out of sight. The coaster on the other hand can be on a table near your sitting position. You can come into the room, tap the coaster, and then view your photos and videos on the big screen in 1080p HD video quality.

At least, that is the idea as I understand it. Usability is key with this type of gadget, otherwise they do not get used, and this might just have it right.

The coaster thing can also be stacked on the main device as you can see from my blurry picture:

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Concerning the name, all your worst fears about Microsoft taking over Nokia have been confirmed. Concerning the device though, all is well. I suppose that is the right way round, but it is really so hard?

Price is $79 / 79€ with availability promised for later this month.

A tale of two Lumias: snaps on a Lumia 630 versus a Lumia 1020

I spent a morning in Oxford taking some snaps and thought it would be fun to compare what a budget Windows Smartphone – the new Nokia Lumia 630 – can do versus the king of photography smartphones, the Nokia Lumia 1020.

Note this is not intended as a fair comparison; the 1020 costs around four times as much as the 630. It does show what you are giving up if you use a budget smartphone for all your snaps. In each case, you can click the image to see the full resolution.

Here is the Bodleian Library on the 630:

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and on the 1020, using the 5MP version (the 1020 also stores a high res version of each image):

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Next, Pembroke College on the 630:

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and on the 1020:

 

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Some flowers at the corner of Pembroke’s Chapel Quad, on the 630:

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and on the 1020:

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The difference is more telling if you zoom in. Here is a detail taken from a picture of Broad Street on the 630:

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and on the 1020:

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What about the high-res versions of the Lumia 1020 snaps? Here is a picture of Oxford’s “Bridge of Sighs”:

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Let’s zoom in to look at the sculpture on the bridge. This is from the 5MP version, which I’ve enlarged slightly:

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Here is the same section taken from the high-res 34MP image:

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I consider the improvement well worthwhile; it does pay to hang on to those high-res images for the pictures you most value.

I snapped this on the 630 too; here is the same zoomed-in and enlarged section:

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Ouch!

Conclusion? The camera on the Lumia 630 is not too bad – for a cheap smartphone. The Lumia 1020 is something special and I am grateful to Nokia for delivering a smartphone with a camera good enough that I can leave a standalone camera out of my bag – noting that I am not a photographer, just a traveller who takes pictures. I have not used a tripod on any of the above; from my perspective, coping with camera shake is one of the characteristics I need in whatever camera I use.

Review: Nokia Lumia 630 – a lot of smartphone for the money

Microsoft/Nokia has released the Lumia 630 Windows Phone in the UK. It is notable for two reasons:

  • The first phone on sale with Windows Phone 8.1 installed
  • A budget contender with a full range of features at around £100. For example, o2.co.uk offer it for £99.99 with a “Pay & Go” tariff from £10.00 monthly. Amazon.co.uk is currently offering it sim-free for £128.29.

The quick summary:

  • 4.5″ 854×480 LCD screen
  • 5MP rear camera
  • 512MB RAM
  • 8GB storage
  • MicroSD slot supporting up to 128GB
  • Qualcomm Snapdragon 400 quad-core 1.2 GHz processor
  • Bluetooth 4.0, wi-fi, WCDMA,GSM,A-GPS etc
  • 1830 mAh removable battery

What is missing? Among the compromises here, there is no front-facing camera, the only sensor is an accelerometer, the screen resolution is poor compared to a high-end smartphone, and there is no dedicated camera button.

The older Lumia 625 has some features missing on the 630, including a camera button, LED Flash, ambient light sensor and proximity sensor, Nokia’s “super sensitive touch” screen, and LTE. The 625 is a similar price, so if those features matter to you it might be a better buy, though you have to put up with the older and slower S4 processor.

The Lumia 630 does support Nokia’s SensorCore feature, which lets apps like Health & Fitness (pre-installed) track movement through an API without consuming much power.

The lack of a camera button or Flash is disappointing, considering Nokia’s reputation as a brand good for photography.

Out of the box

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The Lumia 630 is a basic package. No headset is included, presumably on the grounds that you likely have one already, though buying one separately is inexpensive. There is a mains charger; you probably have one of these already too, but it might not be optimal for this particular device, which may be why Nokia chose to prioritise this over the headset.

In order to fit the SIM, you pop the phone out of its shell; it feels if anything a bit too easy, though the phone shows no sign of falling apart accidentally so far.

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The software of course is Windows Phone 8.1, with several nice improvements including a notification screen accessed by swiping down from the top. This works even from the lock screen, and gives immediate access to the camera, which may explain why the button is missing. I still miss the button though.

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Cortana, the virtual personal assistant currently in beta, is not yet present in the UK. You can enable Cortana with a bit of effort by changing your language and region, but it is not recommended other than for temporary experimentation.

I hit one problem in setup. The automatic date and time setting does not work, at least not with my carrier (Three). This in turn broke some other features including SkyDrive and Exchange/Office 365 email, until I set it manually. The manual setting is not brilliant though, since when I turned the set off and on again, it came up with a setting from several days ago. This looks like a software bug so I hope it will be fixed soon.

Here is the home screen pretty much out of the box, though I have connected it to Exchange:

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This is NOT how I prefer to set up my home screen on a Windows phone. Normally I reduce all the tiles to the smallest size other than the phone icon, which I have large so I can hit it as easily as possible. This fits more icons on the screen and gets rid of the annoying People live tile animations. This is, of course, a matter of personal preference.

The apps prominent above the fold include PhotoBeamer, which lets you show pictures on a friend’s Windows Phone (a cool app), LINE which is a messaging app, and the excellent HERE maps and Nokia Camera.

Scroll down and you get Facebook, Skype, HERE Drive, Nokia Mix Radio, OneDrive, calendar and several more.

A word about apps

I do not intend this to be another reviews of a Windows Phone which say, “great phone but the apps are lacking.” It is true to the extent that Windows Phone lacks the great support with iOS and Android get in terms of apps. Windows Phone owners have to put up with seeing “available for iOS and Android” for apps which they might  otherwise like to install, and with apps that are less well maintained or up to date than those for the two more popular platforms.

Clearly, the way to fix this is for lots more people to buy Windows Phones. Therefore, not to buy a Windows Phone because of the app shortage merely perpetuates the problem.

But how bad is it? The answer will be different depending which apps matter to you; but there are a couple of reasons why it is not, in my opinion, all that bad.

One is that Microsoft has its own platform, putting it in a stronger position than say, Blackberry or even Apple (if iOS were not already popular). The Microsoft platform includes maps and driving (Nokia), search (Bing), messaging (Skype), email and cloud documents (Office 365) and online storage (OneDrive).

Second, the Windows app store is not as moribund as the Windows 8 app store. There are decent apps in most categories and support from third parties like Spotify, WhatsApp, Instagram or the BBC is improving.

If you love Google, this is unlikely to be the phone for you, since it seems almost to go out of its way not to support Windows Phone.

On the other hand, there are Windows Phone apps which I miss on other platforms, including Nokia Camera, HERE Drive, and the built-in email and calendar apps.

It is a factor, but not a showstopper.

Lumia 630 in use

My experience of using the 630 is mainly positive. Performance is great; the phone is fast and responsive. Battery life is good too:

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Note that the Battery Saver is off by default, but I prefer having it come on automatically as needed.

Battery life is nothing special if you use the phone intensively, such as to watch a video or play a game, but when it on standby it is better than previous Windows phones I have tried.

The camera is better than I had expected, given the annoyances mentioned above. For casual snaps it is up to the mark you would expect from a budget smartphone.

This is not PureView though; do not expect the same quality as on Nokia’s high-end phones. See here for some comparative snaps.

Audio on the Lumia 630 sounds fine when played with a high quality headset. I played the same track on the 630, the Lumia 1020, and from a PC via a dedicated headphone amplifer. Possibly the 630 sounds slightly thin compared to the more expensive setups, but the earbuds or headphones you use will likely make the most difference.

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Health and Fitness tracking, using the Bing app, is fun and saves having to manage a separate device like a Fitbit.

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I have yet to catch out the 630 on performance. Youtube videos and BBC iPlayer played smoothly.

The display is on the dull side but no enough to spoil the experience. However I did notice grey marks (presumably shadows of the glue that holds the screen on) at the top of the screen, visible on light backgrounds, which is a slight annoyance.

Conclusion

The Lumia 630 is a budget smartphone with a lot to offer. There are just a few annoyances: features missing that were present on the 625, slightly dull screen, and some signs of cost-cutting. These are small blemishes though when you consider what you do get for a modest outlay.

&nbr;

Smartphone Camera fun: Nokia Lumia 1020 vs Sony Xperia Z2

Sony has announced the latest Xperia, the X2, here at Mobile World Congress in Barcelona.

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The Z2 boasts “a pro-grade camera far beyond smartphone class performance”, and captures images at 20.7MP, as inscribed on the rear:

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Sony calls its imaging sensor technology Exmor, and the Xperia Z2 uses Exmor RS for mobile.

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The camera software on the Z2 has an extensive range of options, some of which are shown below.

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How does it compare though with Nokia’s PureView technology, and in particular the Lumia 1020 with its 41MP camera?

First, I tried taking a similar point and shoot picture of the delightful view from the Sony stand.

Here is the Sony. It is a detail from the full image, so you can view it at full resolution:

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and here is the Lumia:

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Note that I am not using a tripod so the quality is influenced by how good the image stabilisation software is, as well as the inherent quality of the optics.

Sony has a special demo to show off the low-light performance of the Z2.

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See that small hole? You align the phone so that the camera can see through the hole, and take a picture. It looks like it will turn out blank, but actually picks up an image from the low light:

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This is not full resolution, but you get the idea.

My first effort with the Lumia was a disaster:

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I was sure it could do better, so I whacked up the ISO sensitivity and set the shutter to 4s:

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Still, in terms of automatic settings detection, the Sony proved more effective.

Which camera is better? On this quick and dirty test I felt that both phones performed well, but I am not ready to give up the Lumia 1020 yet. Then again, you do have to live with the slight protrusion of the Lumia 1020 lens from the body, whereas the Z2 is perfectly smooth.

Disclaimer: I am not a photographer and my interest is in taking quick pictures of decent quality conveniently rather than getting the best that can be achieved. I look forward to more detailed comparisons of the Z2 vs Lumia 1020 from photography enthusiasts in due course.

Nokia Lumia 2520 Windows RT tablet announced

Nokia’s former CEO Stephen Elop has announced the Lumia 2520 tablet ($499) running Windows RT, at an event in Abu Dhabi.

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The 10.1″ tablet comes with Qualcomm Snapdragon 800 (quad-core 2.2 Ghz) chipset and LTE connectivity – unlike Microsoft’s Surface, which is wifi only. It will ship this year.

The screen has high brightness and low reflectivity, which apparently enables reading or videos in bright sunlight as well as in low light.

The camera hardware includes Zeiss optics, 6.7MP rear camera, 2MP front camera.

Fast charging gets it to 80% charged in one hour, according to Nokia.

The Nokia Power Keyboard accessory offers up to 5 hours added battery life and two USB ports. It forms a cover as well as a keyboard, and includes a trackpad.

As with other Windows RT devices, Microsoft Office is included.

On the app side, Nokia showed two of the same apps just announced for its Lumia Windows Phones, the Nokia Camera app and the Storyteller app.

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The Storyteller app integrates photos and mapping so you can see where your photos were taken.

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Nokia also announced that a Flipboard app is coming to Windows RT.

Now there are two new Windows RT devices: Microsoft’s Surface and Nokia’s Lumia. However Nokia is being acquired by Microsoft and it will be interesting to see how the different product lines are managed by the combined company.

Nokia announces huge Windows Phones, new apps, new Asha models, Instagram, Twitter Vine apps

Nokia’s former CEO Stephen Elop has announced the Lumia 1520 at an event in Abu Dhabi.

The 1520 ($749) has a 6” screen which takes it into “phablet” territory. The larger size enables a 3rd column of live tiles, enabled by Microsoft with an update to the Windows Phone 8 operating system.

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Camera-wise the 1520 lacks the 41MP of the 1020 but does have a 20MP PureView camera.

A new app called Nokia Camera has three camera modes including Still, Video, and Smart Mode which takes a burst of pictures.

The app has a night mode optimised for low-light, and a sports mode for quick action shots. There is also a Pro Camera UI with all available settings and manual focus.

A new Storyteller app integrates photos, images and maps.

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The killer feature here is that you can zoom out of a photop to see where it was taken on a Nokia Here map:

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The 1520 also sports four microphones for “directional stereo”.

Also announced is the 4G Lumia 1320 ($339):

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This is also a large-screen model but with a 5MP camera and a more affordable price.

An update to the OS called Lumia Black is coming to all Windows.

With Windows Phones getting bigger, how is the OS differentiated from Windows RT? Well, one is a Phone OS and the other a tablet OS, but convergence cannot come soon enough.

Elop also announced improvements to the Asha range of budget phones aimed mainly at emerging markets.

The new models are the Asha 500 ($69, dual sim available, 2MP camera), 502 ($89, dual sim available, 5MP camera with flash) and 3G 503 ($99, dual sim available, 5MP camera with flash).

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You can share photos to social media including newly announced WhatsApp Messenger support from next month.

Of course there was also the 2520 tablet, but that is the subject of a separate post.

Nokia 925: smart camera and metal band design continues Windows Phone 8 and Lumia effort

Nokia has announced the Lumia 925, a high-end Windows Phone which will go on sale in Europe in June from Vodafone and others. The price is around €469 + VAT, presumably without a contract. Vodafone customers will be offered an “exclusive 32GB version” according to the press release.

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So what’s special about the 925? It sports a 4.5″ AMOLED 1280 x 768 display, which is decent, along with 1GB RAM and 16GB storage. Battery life is a claimed 440 hrs standby and 12.8 hrs talk time. No SD card slot, presumably for the same reason as for the 920: it would have “defiled it” according to Nokia VP Kevin Shields.

A big attraction is the camera, or rather cameras, including the main 8.7 MP PureView which also offers 1080p 30fps HD video, and the front-facing 1.2MP wide angle camera. The magic is said to be both in the lens and the software, especially the Smart Camera update (coming shortly after the launch) which enables the camera to take ten images in one shot, giving the user options for which one to keep (sounds similar to Microsoft’s Blink app which is already available for Windows Phone).

There is also Nokia’s HERE mapping suite which the company says offers “the world’s only fully integrated and true offline maps experience.”

Another Lumia innovation is the metal frame which is for “antenna functionality, appeal and robustness”. Presumably Nokia has ensured that it does not kill the signal when touched in the wrong place, as happened with the metal band for Apple’s iPhone 4.

Seemingly every mention of a Nokia phone has to ask the big questions. Can Windows Phone succeed against iPhone and Android? Can Nokia survive?

Whatever is the answer to those questions, this phone is unlikely to change it.

I will say that after a shaky start with the 800 (nice phone, terrible battery life and unfortunate bugs) the Lumia range has evolved into something excellent, that spans from good budget smartphones like the 620 to devices like the 820 and 920 which are a pleasure to use.

Windows Nokia Lumia 510 Phone just £70 at Tesco

In Tesco this morning I noticed the Nokia Lumia 510 on offer for £70.

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Quick spec: Windows Phone 7.5, 4″ display, 800 x 480 screen, multipoint touch screen, Bluetooth, Wi-Fi, GPS, 256MB RAM, 4GB storage, 5MP camera, 480p video camera. Full details here.

256MB is minimal these days and there is no SD memory card slot or front-facing camera. For battery life, Nokia quote 653 hours of standby or 8.4 hours talk time on a 3G connection.

Sill, at £70 Windows Phone is no longer an expensive option.

If you want Windows Phone 8, you can get the Lumia 520 for £99.95 on Orange pay as you go, according to Nokia’s chart.